👮‍♀️Regulatory Agency Query

For Government and Law Enforcement Agencies only

1. Introduction

As disclosed in our Terms of Service, the services of HKD.com are being provided by the following entities:

HKD.com Limited (“HKD.com”)

HKD.com are collectively referred to herein as “we” or “us”.

Where appropriate, we will respond to requests from authorized law enforcement officers with proof of authority. We will review each case and cooperate on a case-by-case basis, in accordance with the relevant Terms of Service, our Privacy Policy Statement, and any applicable laws and regulations. This Law Enforcement Request Guide explains how authorized law enforcement officers can engage and contact us to request customer information and/or freeze a customer’s HKD.com account.

Please note that we will only respond to requests from authorized law enforcement officers, addressed to us. If applicable, please also reference the appropriate applicable Mutual Legal Assistance Treaty-related documents if cross-border law enforcement is involved.

2. Law Enforcement

We are responsible for processing law enforcement requests from all jurisdictions, in accordance with our User Agreement, our Privacy Policy Statement, and any applicable laws and regulations.

If you are an authorized law enforcement office, please contact the following email address for all law enforcement-related requests: [e-mail]

3. Required Information

For us to proceed with your request, law enforcement offices should write us with an official email address from a government domain, and provide at a minimum in request:

• Full name of the law enforcement authority;

• The signed/executed law enforcement request, order, or subpoena; and

• Your official contact information (email address, phone number).

It may expedite the request if you are able to also provide (i) proof that the officer is authorised to request the information (e.g. proof of authority) and current position within the law enforcement authority; and (ii) proof of identification of the officer within the law enforcement authority (e.g. photo of badge with badge number, photo of ID with internal ID number).

The law enforcement officer should indicate clearly what is being requested from us, and provide sufficient specifics so that we can proceed with the request as appropriate.

4. Law Enforcement Emergency Requests

For extremely urgent requests, such as when there is risk of death or serious physical danger to a person, please state URGENT REQUEST in the Subject Line.